Privacy Policy
At Riad El Kennaria, we respect the privacy of our guests and website visitors. This Privacy Policy explains how personal information may be collected, used, stored and protected when you visit our website, contact us or enquire about accommodation at our riad in Marrakech, Morocco.
We are committed to treating personal information responsibly and providing transparency about how it is handled.
Information We May Collect
When you contact us, submit an enquiry or use our website, we may collect information that you voluntarily provide, including:
Full name
Email address
Telephone number
Arrival and departure dates
Accommodation preferences and reservation details
Special requests or messages
Information submitted through our contact forms
Depending on the technologies used by our website, we may also collect limited technical information, such as IP address, browser type, device information and website usage data.
How We Use Your Information
Personal information may be used to:
Respond to accommodation enquiries and reservation requests.
Communicate with guests before and during their stay.
Provide information about our rooms, facilities and guest services.
Assist with special requests and travel arrangements.
Maintain the security and functionality of our website.
Improve the experience of our website visitors.
Comply with applicable legal obligations.
We aim to use personal information only for legitimate and clearly defined purposes.
Cookies and Website Technologies
Our website may use cookies and similar technologies to support essential website functionality and improve the browsing experience.
Where analytics or other optional technologies are used, we aim to provide appropriate information and obtain consent when required by applicable law.
Visitors may also manage cookies through their browser settings.
Data Protection and Security
We recognise the importance of protecting personal information and aim to apply appropriate organisational and technical safeguards against unauthorised access, misuse, alteration or disclosure.
Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable law.
Sharing of Personal Information
We do not sell personal information.
Where necessary, information may be shared with authorised service providers supporting website operations, guest communications or reservation management, subject to appropriate confidentiality and data protection requirements.
Information may also be disclosed where required by law or a competent authority.
Third-Party Websites
Our website may contain links to external websites, including travel platforms, reservation services or other third-party resources.
These websites operate independently and may have their own privacy policies. We encourage visitors to review those policies before submitting personal information.
Your Privacy Rights
Depending on applicable data protection legislation, you may have rights concerning your personal information, including requesting access, correction or deletion.
To exercise your rights or ask questions about how your information is handled, please contact us using the contact details available on our website.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our website, services or applicable legal requirements.
Any updates will be published on this page.
Last updated: October 2026